6/29/2023 0 Comments Print boardin gpass jet blueHowever the value proposition is entirely contingent on delivering a consistent customer experience. Overall it should be good for customers, but competitors don’t like it. The partnership was announced a year ago, and it’s been live for five months but it’s not yet ready for prime time. Customers who have added their AAdvantage account number, but that who have JetBlue accounts, have found flights crediting to TrueBlue instead. JetBlue isn’t properly reporting miles to American in some cases.Push hard enough and, I’m told, if you have a confirmation saying you get free checked bags American Airlines will cover the fees you were forced to pay to JetBlue. I mocked complaints about this six years ago but I was wrong, because American still hasn’t gotten their IT fixed. This is a DOT complaint waiting to happen. Reservation confirmations sent to customers booking codeshare flights have shown free checked baggage benefits for elite members even though those don’t apply on JetBlue.
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